We aim to dispatch all orders the same working day if placed before 12pm Monday to Friday. Orders are sent via DPD next working day.
Orders placed after Thursday 12pm will be sent Friday and are not guaranteed to be delivered over the weekend.
Customers will receive a one hour time slot for their delivery sent via email and/or text. Customers also have the option to enter their safe place, input additional delivery instructions or divert their parcel to their nearest pick up shop.
Orders in the restricted postcode areas will be sent via Royal Mail or dpd depending on parcel weight and size.
In the unlikely event that there is a problem with your parcel, all damages must be reported within 24 hours of delivery along with clear photographic evidence of the packaging and its contents to allow us to claim through the courier.
Please contact us with any queries on: firstname.lastname@example.org or alternatively use our helpful website contact form.